Volunteer Transportation Service Worker

Make a difference for the seniors in our community volunteering as a Transportation Service Worker! This vital service ensures that our clients get to their medical appointments, social activities, grocery shopping and more! Full training is provided and volunteers are reimbursed for their mileage if their own vehicle is used.


The Transportation Driver provides transportation to seniors and adults with disabilities, and their escorts to medical appointments, social outings, shopping, and meal delivery.

Time Commitment

Varies according to volunteer availability and client needs.  A minimum of one day per week is recommended for a minimum of one year.  May include annual meetings and training/refreshers as required.


  • Protect and promote the welfare, dignity, and individual rights of our clients, at all times;
  • Adhere to the goals, policies, Mission, Vision, and Value of Helping Hands, in all    activities;
  • Provide transportation for clients to pre-determined destinations, providing a door-to-door service;
  • Maintain a safe, efficient, and clean vehicle, either volunteer or Helping Hands vehicle;
  • Ensure client safety by operating the vehicle within all rules of the road;
  • Ensure client confidentiality and privacy at all times;
  • Complete and submit vehicle circle check, submit fuel receipts and incident reports same day of service;
  • Communicate with Manager any changes or concerns regarding clients;
  • Adhere to Helping Hands’ Policies and Procedures and any PPE Policies.
  • Participate in training modules as directed by Management.

Required Knowledge, Skills, Abilities, and Other Qualifications

  • Caring, friendly and patient attitude;
  • Ability to work in a fast-paced environment with multiple demands;
  • High level of integrity and trust;
  • Responsible and reliable, able to work with minimal supervision;
  • Physical ability to assist someone in and out of a vehicle,  assist people with mobility aids and lift light equipment;
  • Proof of a minimum of $1,000,000 Liability Insurance if using volunteer vehicle;
  • Valid Ontario Driver’s Licence;
  • Successful completion of Volunteer Application Process including clean VSC and driver’s abstract.

Orientation and Training

Successful completion of orientation, a minimum of two shadowing shifts, and annual training as required.


An opportunity to network with team members, clients, and community organizations.  Contribute to the efficient functioning of an organization that provides home and community support services to seniors.  Mileage reimbursement when driving volunteer vehicle.

Note: The above is a general list of duties and expectations. It is subject to change and may not represent a comprehensive list of tasks this volunteer may perform.

Other Considerations

Due to the changing nature of the Organization’s role and relationship with funders, the duties and responsibilities of this position may change, from time to time, necessitating the delegation of other related duties within the Organization.

This position is created and maintained within the Organization through program funding through the Government of Ontario.  The continuation of this position within the organization is dependent on continued funding through the Government of Ontario.

The Client Care Scheduler/Dispatcher (Scheduler) is responsible for scheduling the services and activities of Helping Hands. The position will schedule day-to-day staff, taking into account the Employment Standard Act, health and safety, and client care needs. The Scheduler must ensure that all scheduling and administrative functions are conducted in a timely and efficient manner, meeting all organizational requirements with respect to deadlines and policies/procedures.  This is considered to be a support position to the Manager of Administration and Transportation reporting directly to the Manager of Administration and Transportation.  Therefore, this position is required to report any issues, concerns and activities to their supervisor in a timely fashion and to support the department in any way needed to meet client needs. 

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