Quality Improvement Program

Quality Improvement Process (Complaints, Appeals, and Suggestions)

The law states that every Ministry of Health funded agency must have a complaint and appeal process in place. Helping Hands must provide you with a written copy of their complaint process (“Quality Improvement”) if you are receiving services. This form is also available as an attachment in your enrollment package, when you come onto any services with Helping Hands. If you are not yet receiving services, and you want to make a complaint, appeal a decision and/or make a suggestion, you should ask for a copy of the Quality Improvement process or speak to the Quality Improvement Officer.

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Quality Improvement Policy

PURPOSE:

To promote a culture of quality improvement within Helping Hands that includes an organization-wide management and staff philosophy of continuous quality improvement (QI) in program and service delivery.
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Quality Improvement Program Framework

PURPOSE:

Quality Improvement is a formal approach to the analysis of performance and systematic efforts to improve it.
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